This is the most confusing and debatable question I’ve seen in my 14 years of experience as a dentist or even before I became a dentist. Patients judge their dentists by evaluating the scaling and polishing treatment experience (because this is the most common and regular service that everyone needs). So, to the patients -> Painful experience = No Good; Painless = Excellent.
Well, is that really true? Is the dentist who rendered painless service to you definitely the best dentist? And the dentist who caused you some pain surely a bad guy? Are you sure?
I have been practising as a qualified dentist for 14 years. Until today, I will still have two extreme types of patients at my clinic. Some praised me sky high for being the most gentle dentist that they’ve ever seen, some complained to my nurses or even dropped bad review to comment that my service was rough and caused pain. At the end of the day, the pair of hands working on the patients are the same. Being a professional dentist as much as I wanted to be, consistency and improvement at work are my goals and pride. So what could have gone wrong for a dentist to receive two extreme feedback from his patients?
Let’s have a look with a simple briefing on the scaling & polishing procedure before walking you through the expectations of experience.
It is a common and regular dental procedure served to keep one’s teeth clean and healthy. It is also known as “teeth cleaning” among some patients.
It is a recommended dental procedure for all individuals with permanent teeth every 6-12 months along with twice daily tooth brushing, flossing, mouthwashes and healthy eating to reduce the risk of gum disease and tooth decay.
Your teeth come under constant attack from the starches and sugars present in our food which are released as we eat. When this combines with plaque – the sticky bacterial film that forms on the teeth over time, it produces an acid which is harmful to our teeth.
This plaque forms on the surface of and between our teeth and can also affect the gum line. If is not removed then it will harden and form calculus or ‘tartar’ – a yellow or brown mineral deposit which causes the teeth to have a rough or ‘crusty’ appearance. This makes them vulnerable to further plaque attacks.
Plaque can corrode the teeth over time which causes cavities and tooth decay as well as bad breath. If it leads to tartar formation, especially around the gums then gingivitis can occur. The danger with this is that it can lead to the more serious periodontal gum disease.
A scale and polish can remove plaque and leave your teeth feeling nice and smooth. This will also prevent bacteria sticking to them (which they are able to on teeth with a rough surface) which can lead to the build up of tartar. And, it will help to prevent gum disease.
If any of these happen to your teeth then it could lead to you losing a tooth or even several teeth.
(Click into the link if you’d like to learn more about plaque, tartar and their impact to your gum health —–> http://www.colgateprofessional.co.za/patienteducation/Plaque-and-Periodontal-Disease/article)
The usual recommended time period is every 6-12 months to avoid heavily build up of plaque and tartar. This is a preventive measure to reassure good oral health. And of course, if you visit your dentist to carry out scaling and polishing procedure regular enough, the chances of you having bad after-procedure pain, bleeding and sensitivity is greatly reduced.
As the saying goes, “ Prevention is better than cure”. In dentistry, whatever preventive measure procedures are always cheaper than the treatments. Scaling and polishing in fact is the cheapest dental service that most clinics have.
If the tartar build up is bad, scaling and polishing itself is insufficient to carry out the cleaning work. There it comes the additional charges for Air polishing, deep scaling and even treatment cost for cavity, gum disease, bad breath etc due to the poor oral hygiene.
So, coming back to our main question à Is Scaling & Polishing supposed to be a painful or painless procedure?!
The answer is = IT DEPENDS!
A scale & polish tends to be painless with many patients reporting ‘tickling’ or ‘scraping’ sensations. It is likely to be painful if you have
However, there is a topical numbing gel available to be used if you have low pain threshold. It is a form of local anaesthetic and will freeze the area to be treated. Let your dentist know so both of you can enjoy the dental appointment.
In short, the key message that I would like to pass on is “Do not be afraid to see your dentist.” The more regular you see your dentist, the more comfortable and pleasant your dental experience will become. Do not let the lack of dental awareness become a hurdle towards good oral health and cause misjudgement over your poor dentist. =D
Happy, grinning, tooth
Sshhhh…. So whenever my own patients complain about other dentist being rough and unpleasant during their scaling and polishing session , I would just keep quiet and have that awkward smile on my face ^^’’
At the end of the day, I cannot judge your dentists for you but I may provide you some dental education to keep your judgement fair. Stay tuned to my next blog!
Copyright © 2025 - Uptown Dental Surgery Sdn Bhd